Public Area Attendant (Houseperson)

About the role

Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.

Responsibilities

• Keep lobby areas and furniture clean and neat.
• Clean guest landings and vending rooms.
• Clean and maintain all stairwells, including ground floor tile.
• Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
• Check and maintain the physical condition of the hotel.
• Clean public restrooms and replenish amenities, including employee restroom.
• Obtain assignments from Front Desk and HelloShift.
• Check equipment and restock for next shift.
• Know the security procedures for entering a guest room.
• Report damages to Front Desk.
• Answer Relay Radio and HelloShift when requested.
• Empty trash cans (indoor/outdoor).
• May be required to clean guest rooms.
• Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.
• Keep elevators and elevator tracks clean and free of dirt.
• Accommodate guest special requests and deliver items courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Responsible for the proper administration of key control for issued keys.
• Carry out any reasonable request by management that you are capable of performing.
• Must be available day before & day of QA Inspection.
• Turn in daily shift checklist to management.

Technical Skills

• Familiar with frequently used standard operating procedures.
• Ability to work independently with minimum supervision, prioritizing pertinent tasks.
• Ability to communicate effectively both written/verbally with diplomacy and respect.
• Individual must possess a good work history and stability.
• Willingness to respond to emergency situations on short notice.
• Individuals must be service and detail oriented.
• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.
• Use company approved cleaning chemicals for each assigned task.

Guest Relations

• Be ready and available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

Requirements

• The hotel operates 7 days a week, 24 hours a day.
• Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

Benefits

• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan – Company matches up to 3%
• Team Member Travel Program – highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor – Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

Pay

$15.00 per hour

Weekly Cash Incentives based on previous week's workload (equates to an extra one to three dollars hourly)

Schedule

Part-time position (2-3 shifts per week with possibility to become full-time)

3pm–11pm shift

Weekend availability required