Public Area Attendant

About the Resort

Tranquility Bay Beachfront Resort blends luxurious comfort with the serene charm of the Florida Keys, creating an unforgettable tropical haven in the heart of Marathon. This 103-room resort, set on 12 acres with a 2.5-acre private white-sand beach, offers standalone beach houses and garden guest rooms, three sparkling pools, and vibrant dining at Butterfly Café and TJ’s Tiki Bar. With a focus on exceptional service and immersive water-centric experiences, Tranquility Bay captures the laid-back elegance of island life.

Responsibilities

• Thoroughly clean lobby, public areas, restrooms, hallways, stairwells, and elevators, including vacuuming, dusting, polishing, straightening furniture and decor, cleaning/sanitizing surfaces, and waste removal.
• Stock supply cart and ensure it is neat and well-organized at all times.
• Check all equipment prior to and after use to ensure it is in good working order.
• Greet and respond to all hotel guests efficiently and in an appropriately friendly manner.
• Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and public areas.
• Clean and remove spots from corridor walls and doors.
• Polish and clean mirrors, floors, and elevator doors.
• Assist shampooers with the relocation of furniture.
• Report all suspicious persons or activities, hazardous conditions, etc., to the Safety/Security department.
• Provide instruction/guidance for guest and employee safety in fire or other emergency situations.
• Support the department in any area that will maintain the building and guest service to hotel standards.
• Step in and support coworkers and team as needed to ensure efficient operation.
• Perform duties, special assignments, and projects as requested by management.
• Attend meetings/training as required by management.

Requirements

• Ability to attend to guests, associates, and management in an attentive, friendly, courteous, and service-oriented manner, requiring strong customer service as well as written and oral communication skills.
• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Outstanding organizational and time management skills.
• Must be detail-oriented in cleaning public spaces.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform/attire and nametag.
• Comply with company, hotel, and brand standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain standards of attendance and punctuality and work varying schedules, including evenings, weekends, holidays, and extended hours as business dictates.

Qualifications

• High school education or equivalent experience required.
• 6+ months of housekeeping experience in a hotel environment.

Physical Requirements

• Stand for entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste, and perform repetitive motions requiring manual dexterity.
• Exert up to 50 pounds of force and lift up to 50 pounds occasionally.
• Visual acuity to operate machinery and tools, determine accuracy, neatness, and thoroughness of rooms, quality of work, and make general observations of facilities.
• Primarily indoors; may be subject to hot or cold temperatures from machinery and moderate noise levels.
• Frequent use of devices such as radios.

Benefits

• Medical, dental, and vision coverage.
• Ancillary benefits.
• Sister property hotel discount.
• Housing based on availability.
• Additional perks.