Public Area Attendant

Duties & Responsibilities

• Maintain the cleanliness and presentation of all public spaces, including entrances, hallways, lounges, event spaces, elevators, public restrooms and back of the house areas.
• Ensure a warm, inviting ambiance throughout the property by keeping décor polished and public spaces neat and orderly.
• Restock supplies such as hand towels, tissues, and toiletries in public restrooms and other guest areas as needed.
• Promptly report any maintenance issues, safety concerns, or guest-related incidents to appropriate departments.
• Greet and assist guests courteously and knowledgeably, embodying the spirit of Charleston’s Southern hospitality.
• Maintain discretion and professionalism at all times while working in guest-facing areas.
• Follow all cleanliness protocols, safety regulations, and hygiene standards aligned with 5-star and Forbes Travel Guide expectations.
• Support special event setups or seasonal décor changes in coordination with housekeeping and event teams.
• Care for cleaning equipment and ensure proper and safe use of chemicals.

Required Skills & Experience

• Previous experience in housekeeping or janitorial services, preferably in a luxury or historic hotel setting.
• Deep appreciation for detail, elegance, and cleanliness.
• Friendly, helpful attitude with strong interpersonal skills.
• Physical ability to stand, walk, bend, and lift during long shifts.
• Reliable and punctual with a strong work ethic.
• Flexibility to work varied schedules including weekends, evenings, and holidays.
• Basic communication skills in English; additional language skills are a plus.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.