Public Area Attendant

About the Role

Shinola Hotel is seeking a Public Area Attendant to create timeless memories and quality experiences for guests and associates alike. The world’s first Shinola Hotel is Detroit’s new living room, offering artful hospitality and thoughtfully designed spaces. As part of Sage Hospitality Group, we empower employees to make positive impacts on the communities we serve while fostering personal and professional growth.

Responsibilities

• Maintain cleanliness and order in the lobby and common guest areas.
• Provide prompt and courteous service to guests.
• Maintain parking lot and public space cleanliness.
• Complete daily, weekly, and quarterly cleaning checklists.
• Dust and polish furniture, fixtures, thresholds, baseboards, railings, elevators, stairwells, and window frames.
• Vacuum and spot clean carpeting, upholstery, and drapery.
• Remove gum and other debris from surfaces.
• Clean and shine all glass and metal surfaces.
• Empty and polish trash receptacles; replace trash bags and remove trash to dumpster.
• Clean offices as assigned.
• Clean public restrooms and stock with supplies.
• Clean public and service elevators (inside and out).
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Maintain a clean and professional appearance with a cheerful and courteous demeanor at all times.
• Notify housekeeping leadership, maintenance, or MOD of malfunctioning equipment, needed supplies, or damage to floor coverings/upholstery.
• Attend all departmental meetings to enhance communication and gain knowledge of products, services, and facilities.
• Respond to customer inquiries and comments in person and by phone with timely and knowledgeable information.
• Follow all safety guidelines to ensure the protection of self, associates, and guests.

Requirements

• No formal education required.
• No prior experience required.
• Ability to meet standard appearance and cleaning standards.
• Basic understanding of cleaning methods, implements, and chemicals.

Physical Demands

• Frequent lifting of cleaning supplies up to 30 lbs.
• Frequent pushing and pulling of equipment (30-50 lbs.).
• Frequent carrying of supplies up to 30 lbs.
• Frequent bending to start machines and load chemicals.
• Ability to stand and walk behind floor care equipment for a full shift.
• Continuous standing may be required.
• No driving required.

Benefits

• Medical, dental, and vision insurance.
• Eligibility to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Employee Assistance Program.
• Great discounts on hotels, restaurants, and more.
• Eligibility to participate in the Employee Referral Bonus Program (up to $1,000 per referral).