Public Area Attendant

Essential Duties and Responsibilities

• Approach all interactions with guests and employees in a friendly and service-oriented manner.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Clean and maintain orderliness of lobby, meeting rooms, restrooms, hallways, restaurants, banquet halls, gyms and any other areas of the public.
• Avoid litter and debris in all public areas.
• Assist guests in public areas when required.
• Address and resolve all guest complaints quickly and accurately.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Have good knowledge of all hotel facilities, hours of operation, restaurants, shops, and function rooms.
• Follow all company’s policies and procedures.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of housekeeping experience in the hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Ability to perform basic mathematical calculations.
• Strong attention to details.
• Ability to multi-task.
• Ability to work independently with minimal supervision in a high degree of autonomy.