Public Area Attendant

Promotes a positive image of the property to guests and must be pleasant, honest, and friendly.

About the role

• Keeps all lobbies and public facilities neat and clean
• Vacuums lobby areas
• Dusts, polishes woodwork, removes trash and empties ashtrays
• Washes walls, windows, and doors
• Assists in cleaning hotel offices and guest rooms when necessary
• Maintains cleanliness of public restroom
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Use equipment only as intended
• Anticipate guests’ needs, respond promptly, and acknowledge all guests
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction
• Maintain cleanliness, sanitation, and organization of assigned work areas
• Maintain security of any assigned keys and beeper
• Review assignment sheet and update completed assignments
• Check with Supervisor and Housekeeping office for additional assignments throughout the shift
• Complete general removal of all trash and debris
• Stock cleaning carts with designated supplies and equipment
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items such as boxes and transport to proper storage areas
• Clean designated areas with proper chemicals, tools, and equipment
• Ensure that nothing is stored in stairwells
• Transport any food and beverage trays/items in public areas to service areas
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan
• Inspect condition of all furniture for tears, rips, stains, and report damages to Supervisor
• Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents
• Clean all lamps light fixtures, and light switches; check for proper working condition and report the need to change any light bulbs to engineering
• Remove dust, spots and smears from windows, frames, and ledges; wash windows as assigned
• Remove dust on drapes and realign to correct position
• Inspect condition of planters and plants; remove debris, polish planters
• Remove dust, dirt, marks, and fingerprints from doors and door frames
• Polish all brass surfaces
• Empty trash containers, ashtrays, and ash urns in public areas
• Empty vacuum cleaner bags, replace bag, and clean machine
• Remove soil, dirt, soap build-up, and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, and floors
• Replace facial and toilet tissues, paper hand towels, and soaps in correct amount and location
• Sweep front entrance daily
• Sweep and rinse off the pool deck daily
• Report any damages or maintenance problems to the Supervisor
• Turn over any lost and found items to the Supervisor
• Ensure security of hotel property

Qualifications

• Fluency in English both verbal and non-verbal
• Fluency in a foreign language, preferably Spanish
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Previous experience in cleaning public buildings
• High school graduate or equivalent vocational training
• Experience in hospitality industry in similar position
• Previous guest relations training
• Willing to perform job functions with attention to detail, speed, and accuracy
• Ability to prioritize and organize tasks
• Ability to think clearly, can remain calm, and solve problems using good judgment
• Desire to understand guests’ service needs
• Ability to work cohesively with co-workers as part of a team
• Ability to work with minimal supervision
• Ability to maintain confidentiality of guest information and pertinent hotel data