PTS Service Technician - Raleigh, NC

Job Summary

The Publix Technology Services (PTS) Service Technician position provides IT technical support for the Raleigh, NC area, focusing on installation, repair, and preventive maintenance of IT hardware in Publix retail stores.

Responsibilities

• Install, repair, and maintain IT hardware including desktop computers, servers, printers, POS systems, barcode scanners, weighing devices, and networking systems.
• Perform on-site visits to support Publix retail stores.
• Rotate after-hours on-call coverage.
• Rotate weekend coverage.
• May work holidays as needed.
• Able to augment support in other geographic areas as required.

Requirements

• Lives in Raleigh, NC area or willing to relocate.
• Associate degree in information technology or equivalent technical experience.
• 1+ year of PC/Technical support experience.
• Basic understanding of IT hardware and industry standards.
• Basic understanding of Windows Operating Systems.
• Basic understanding of thermal and laser printing.
• Analytical and troubleshooting skills.
• Cable management and troubleshooting skills.
• Computer and electronic equipment installation skills.
• At least 20 years old.
• Valid driver license with an excellent driving record.
• Ability to lift up to 75 lbs.
• Ability to climb and work on ladders.
• Ability to crouch, kneel, and work in confined areas for extended periods.
• Ability to use hand and power tools.

Qualifications

• 3+ years of PC/Technical support experience preferred.
• Certifications in electronics or Computer Science, such as Cisco, A+, Microsoft Certified Systems Engineer, HP, Lexmark preferred.
• Understanding of Active Directory.
• Experience using problem reporting and ticketing systems.
• Understanding of the Publix retail environment.

Benefits

• Employee stock ownership plan.
• 401(k) retirement savings plan.
• Group health, dental, and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Free hot lunches at facilities with cafeterias.
• Holiday Bonus in November (15 hours of pay in the first year, one week’s pay in the second year, two weeks’ pay thereafter).
• Year-end bonus.