PT - Union Station Volunteer Coordinator - Union Station

Department: Community and Economic Development, Division: Union Station - Cultural Services

Rate of pay: $18.00 - $22.00 per hour, part-time up to a maximum of 29 hours per week

About the Role

The Union Station Volunteer Coordinator attracts, trains, schedules, engages, and supports volunteers to assist with daily museum operations and enhance the visitor experience. This position also oversees the museum's guest membership program, including membership advertisement and marketing, enrollment, renewals, benefits, and member communications.

Responsibilities

• Train, schedule, and support museum volunteers
• Serve as the primary point of contact for volunteer questions and concerns
• Ensure volunteers follow museum policies, safety procedures, and codes of conduct
• Support emergency or incident procedures as trained
• Track and report volunteer participation and engagement
• Track and report membership activity internally
• Coordinate volunteer assignments to support daily operations and public programs
• Administer the guest membership program, including inquiries, enrollments, renewals, and benefits
• Maintain accurate volunteer and membership records and databases
• Assist with volunteer recognition, engagement, and development activities
• Coordinate and support member engagement activities
• Collaborate with museum staff to ensure a positive visitor and member experience
• Assist with promoting outreach efforts and community engagement related to volunteers and memberships

Requirements

• High school diploma or GED (required)
• Associate's degree preferred in history, communications, hospitality, business, or a related field
• Three years or more of experience in volunteer coordination, membership services, customer service, or a related field (highly preferred)
• Possession of, or ability to obtain, an appropriate, valid Utah driver's license within 180 days of hire

Skills

• Effective verbal and written communication with diverse audiences
• Organization, scheduling, and time management
• Data entry and maintenance of volunteer and membership records
• Problem-solving and conflict resolution in a public setting
• Collaboration and teamwork with staff, volunteers, and community partners
• Experience with managing volunteers using PastPerfect (preferred)
• Experience with Microsoft Word, Excel, Canva, and Adobe Acrobat

Knowledge

• Principles and practices of volunteer coordination and engagement
• Customer service standards and public-facing operations
• Membership program administration and basic recordkeeping
• General museum operations, programs, and visitor services
• Office procedures and basic data management systems

Abilities

• Train and support volunteers of varying backgrounds
• Manage multiple priorities in a dynamic environment
• Provide courteous, professional service to the public
• Follow established city policies and procedures
• Maintain confidentiality and handle sensitive information appropriately

Working Conditions & Physical Requirements

• Primarily indoors with moderate noise and temperature levels; occasional outdoor work during events and programs
• Sedentary work requiring exerting up to 30 pounds of force occasionally
• Must possess visual ability to see clearly at close and far distances, and judge distances and spatial relationships
• Physical abilities required: standing, walking, sitting, using hands and fingers to handle or feel, reaching with hands and arms, stooping, kneeling, crouching, talking, and hearing

Schedule

Primarily Wednesday through Saturday for 7 hours per day. This is subject to change. Applicants must be able to work some evenings and weekends.