PT TELLER

Kirkpatrick Bank hires individuals who are committed to building long-lasting relationships by delivering high-quality customer service to all of our customers and within our communities. In return, Kirkpatrick strives to offer a competitive and comprehensive benefit package.

Benefits

• Generous 401(k) Match
• Paid PTO
• Wellness Plan
• Employee Banking products and services provided

About the Role

The Teller serves as the first point of contact for customers, delivering exceptional service while accurately and efficiently processing a wide range of financial transactions. This role ensures a positive customer experience, protects bank assets, and adheres to all established policies, procedures, and regulatory requirements.

Responsibilities

• Warmly greet customers and provide prompt, courteous assistance
• Process financial transactions, including deposits, withdrawals, check cashing, cashier’s checks, gift cards, savings bond redemptions, and loan payments
• Verify customer identities, signatures, and account information to reduce fraud risks and protect customer accounts
• Review checks for proper endorsements, dates, sufficient funds, payee identification, issuing bank validity, and overall legality
• Log and process night deposit envelopes in accordance with dual-control procedures
• Assist customers with Safe Deposit Box entry (if located at the branch) and process safe deposit box rental payments
• Respond to customer inquiries, resolve routine account issues, and escalate complex matters appropriately
• Identify opportunities to recommend additional products or services that meet customer needs and broaden their banking relationships
• Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements (e.g., BSA, AML, privacy laws)
• Maintain a professional, organized, and secure workspace; uphold confidentiality and security protocols
• Participate in ongoing training and professional development
• Demonstrate a strong commitment to the Company’s mission, values, and customer service standards

The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements

Education and Experience

• High school diploma or equivalent required
• Customer service and cash-handling experience preferred
• Prior banking experience preferred

Skills and Abilities

• Superior customer service skills
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational and time management abilities
• Professional, positive, and courteous attitude
• High level of accuracy and attention to detail
• Commitment to maintaining customer and bank confidentiality at all times
• Basic math proficiency and computer skills

Working Conditions

• Work is performed in a professional office or branch environment
• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally (e.g., coin bags)

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.