PT Support Associate

TORY BURCH · Cypress, TX · 1 wk ago

OTHRPart-time

About Us

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home, and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education, and community.

You are seeking a work environment where people are encouraged to dream, explore, discover, and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life at Tory Burch

Join a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Culture is welcoming and inclusive—everyone is empowered to make a difference.
Competitive pay and rewards for high performance.
Comprehensive benefits to support mental and physical health, financial security, and overall wellness.
Generous employee discount and access to exclusive special offers on Tory Burch collections.
Retail Excellence Programs in Styling, Coaching, Brand Ambassador, and supportive leadership to help you grow.
Opportunities to give back through the Tory Burch Foundation and paid volunteer days.

Responsibilities

Be a Buddy/Team Player

Model behavior that reflects the company’s core values.
Appropriately manage conflict and take ownership for your part in the team dynamic.
Demonstrate a high degree of maturity and integrity.
Identify opportunities to support the team in delivering a transformational experience.
Contribute to a positive atmosphere that is fun, professional, productive, and team-oriented.

Support the Customer Experience

Greet and connect with customers by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Accurately process all POS transactions, including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
Assist with operational activities such as running product to the floor, shipping product to customers, and conducting transfers and markdowns per Store Communications directives.
Properly use radio communication and all technology tools in the store with correct etiquette.
Partner with the leadership team to address customer service issues, particularly in product damages, repairs, exchanges, and concierge-like needs.
Assist with fitting room activities (sizes, returning merchandise to floor).
Answer the telephone using proper telephone etiquette.

Operational Excellence

Adhere to all sales and operational policies and procedures with a focus on excellence.
Accurately process all POS transactions and capture customer information.
Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
Assist with operational and back-of-house activities, maintaining high standards of organization in back-of-house and offsite storage.
Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
Assist with store maintenance needs and supply ordering.
Meet deadlines for IMRDs, damages, transfers, charge sends, etc.
Properly print tickets in WebIM.
Protect assets by adhering to all loss prevention policies and procedures.
Demonstrate detail orientation, multitasking, and prioritization to produce desired outcomes.

Represent the Brand

Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and customers.
Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
Contribute to maintaining all brand and operating standards to support brand consistency.
Assist in maintaining store presentation standards, including replenishment and folding, taking initiative during downtimes and acting with urgency during peak periods.
Leverage in-store technology to ensure every customer’s experience is transformational.

Requirements

1-2 years of experience in a high-volume, customer-driven retail environment; stock-related experience a plus.
Open availability for a flexible work schedule, including overnights, evenings, holidays, and weekend shifts.
Occasional overnight travel may be required.
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
Must be able to submit verification of legal right to work in the United States.
Must be at least 18 years of age.

How We Work Together

Adaptable – We change before we have to.
Entrepreneurial – We own it.
Collaborative – There’s no “I” in Tory.
Client & Brand Focused – We put ourselves in Tory’s shoes.
Live the Values – We show up for each other.
Functional Expertise – We’re constantly learning and growing.

#TeamTory Values

We show up with honesty & kindness.
Act with integrity & compassion.
Work with passion & humility.
Lead with excellence & humor.

Pay

The compensation range for this position is $15.00 USD - $15.00 USD. Our offer will be based on your relevant experience and work location.

Benefits

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Key benefits include:

Health and wellness programs for mental and physical well-being.
Financial security benefits.
Generous employee discount and exclusive special offers on Tory Burch collections.