Pt Self-Pay Resoltn Ctr Rep II

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards.
• Troubleshoots and resolves customer complaints.

Requirements

• High school graduate with 4 years of experience in healthcare, billing, or collections experience.
• Bachelor's degree with at least 1 year of related experience.
• Equivalent combination of education and experience.

Qualifications

• Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner.
• Strong organizational skills, reasoning, and problem solving skills.
• Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously.
• Ability to prioritize tasks and work in fast paced environment.
• Ability to work effectively as a member of a team.
• Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience.

Skills

• Excellent computer skills required.
• Proficient at instant messaging and text messaging technology.

Benefits

• The referenced pay range represents the minimum and maximum compensation for this job.
• Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Pay

• $19.08 - $25.77

Schedule

• 8 AM-5 PM