PT Self Checkout Ambassador - 02686

Category/Area of Expertise: Retail Operations Job Requisition: 552112 Address: USA-NC-Youngsville-1160 Us 1 North Store Code: Store 02686 Front End (7236637) At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service. Duties and Responsibilities: Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experienceGreet each customer and uses their name whenever possibleAssist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experienceRespond timely to customer inquiries and self-checkout system notificationsMonitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each itemRemind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transactionWhen needed, assist in scanning the customer's order and provide instructions on paymentComplete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard PracticeAvoid personal conversations with other associates when customers are presentFollow procedures in handling proper acceptance and payment processing at self-checkout for checks and couponsMaintain alertness and call for assistance when needed to service customers per service standardsEngage and identify self-checkout customers needing assistanceIs courteous and helpful to other associates and customersWear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress codeCollect and return shopping carts from the self-checkout areaEnsure the self-checkout area has a neat and clean presentationReport any self-checkout issues to the Customer Service Manager or MODAdhere to all company guidelines, policies and standard practicesAbility to perform troubleshooting steps on self-checkout as neededObserve and correct all unsafe conditions that could cause associate or customer accidentsNotify QA of any cleaning issues or maintenance required on front endSuccessfully complete computer-based training (CBT) and training aid coursesEnsure self-checkouts are supplied with proper bagsPerform all other duties as assigned Qualifications: High school graduate or equivalent preferredEffective communication and customer service skillsAbility and willingness to learn multiple tasks and technical requirements of the jobMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functionsPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasionPull or push up to 75 lbs. on occasionStand 100% of the time, frequently walking short distancesBe able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleanersUse hands frequently/continuously to operate a variety of equipment such as self-checkout or cash registerFrequent reaching and grasping at waist level; occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a timeHave sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at recruiting@foodlion.com