PT Self Checkout Ambassador - 02635

Location: USA – NC – Farmville (Store 02635). Department: Front End. Reports to: Customer Service Manager.

Primary Purpose

To provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates, and to assist the Customer Service Manager and Assistant Customer Service Manager in maintaining Front End Standard Practices and maximizing sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use self‑checkouts properly, including the hand scanner, for a fast and easy checkout experience.
• Respond timely to customer inquiries and self‑checkout system notifications.
• Monitor multiple self‑checkouts for proper usage, ensuring all items are scanned accurately.
• Remind customers of items located on the bottom of the cart or under baby seats before they complete the transaction.
• When needed, assist in scanning the customer's order and provide instructions on payment.
• Complete self‑checkout voids, age‑restricted item verifications, and other SCO assist functions in accordance with Front End Standard Practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures for proper acceptance and payment processing at self‑checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self‑checkout customers needing assistance.
• Be courteous and helpful to other associates and customers.
• Wear the Food Lion uniform with name badge, maintaining a neat and clean appearance in accordance with the dress code.
• Collect and return shopping carts from the self‑checkout area.
• Ensure the self‑checkout area has a neat and clean presentation.
• Report any self‑checkout issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies and standard practices.
• Perform troubleshooting steps on self‑checkout as needed.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Successfully complete computer‑based training (CBT) and training aid courses.
• Ensure self‑checkouts are supplied with proper bags.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers, smart devices (including the SCO mobile attendant), and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and 50 lb on occasion.
• Pull or push up to 75 lb on occasion.
• Stand 100 % of the time, frequently walking short distances.
• Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
• Use hands frequently/continuously to operate equipment such as self‑checkout or cash register.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices, and other mobile handheld devices.