PT Self Checkout Ambassador - 02620

Job Code: 5002066 | Department: Front End | Reports To: Customer Service Manager

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Duties and Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use self‑checkouts properly, including use of the hand scanner for a fast and easy checkout experience.
• Respond timely to customer inquiries and self‑checkout system notifications.
• Monitor multiple self‑checkouts for proper customer usage, including scanning of all items and accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or under baby seats prior to completing the transaction.
• When needed, assist in scanning the customer's order and provide instructions on payment.
• Complete self‑checkout voids, age‑restricted item verifications, and any other SCO assist functions in accordance with Front End Standard Practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures for proper acceptance and payment processing at self‑checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self‑checkout customers needing assistance.
• Be courteous and helpful to other associates and customers.
• Wear the Food Lion uniform, complete with name badge, when on duty; maintain a neat and clean appearance while adhering to Food Lion dress code.
• Collect and return shopping carts from the self‑checkout area.
• Ensure the self‑checkout area has a neat and clean presentation.
• Report any self‑checkout issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies and standard practices.
• Perform troubleshooting steps on self‑checkout as needed.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer‑based training (CBT) and training aid courses.
• Ensure self‑checkouts are supplied with proper bags.
• Perform all other duties as assigned.