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Jobs · OTHR · North Carolina

PT Self Checkout Ambassador - 01568

Food Lion · Greenville, NC · Today
OTHRFull-time
We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to extract content. Given posting: Category/Area of Expertise: Retail Operations Job Requisition: 551962 Address: USA-NC-Greenville-620 Red Bank Rd Store Code: Store 01568 Front End (7226348) At Food Lion, Associates are the most important assets... etc. We need to remove boilerplate: EEO statement, etc. Also remove navigation, cookie, legal, EEO, scam warning, duplicated lines, application instructions. Also remove Job ID/requisition numbers as headings; fold minor metadata into short

or drop it. We need to preserve all substantive information. Let's parse content: - Intro: "At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training." That's about the role / company culture. Could be "About the role" or maybe "About Food Lion". We'll put under

About the role

with that paragraph. - Next: "To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practices, maximizing sales through excellent customer service." That's also part of role description. Could be included in same paragraph. - Then list of duties and responsibilities: bullet list starting with "Duties and Responsibilities- Smile and provide prompt, accurate and frindly service while engaging customers to create a positive shopping experience." etc. We need to extract each duty as
  • . Let's list them: 1. Smile and provide prompt, accurate and frindly service while engaging customers to create a positive shopping experience. 2. Greet each customer and use their name whenever possible. 3. Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience. 4. Respond timely to customer inquiries and self-checkout system notifications. 5. Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item. 6. Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction. 7. When needed, assist in scanning the customer's order and provide instructions on payment. 8. Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice. 9. Avoid personal conversations with other associates when customers are present. 10. Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons. 11. Maintain alertness and call for assistance when needed to service customers per service standards. 12. Engage and identify self-checkout customers needing assistance. 13. Is courteoud and helpful to other associates and customers. (typo: courteoud) 14. Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code. 15. Collect any returns and shopping carts from the self-checkout area. 16. Ensure the self-checkouts area has a neat and clean presentation. 17. Report any self-checkout issues to the Customer Service Manager or MOD. 18. Adhere to all company guidelines, policies and standard practices. 19. Ability to perform troubleshooting steps on self-checkout as needed. 20. Observe and correct all unsafe conditions that could cause associate or customer accidents. 21. Notify QA of any cleaning issues or maintenance required on front end. 22. Successfully complete computer-based training (CBT) and training aid courses. 23. Ensure self-checkouts are supplied with proper bafs. (typo: bafs maybe bags) 24. Perform all other duties as assigned Now qualifications: "Qualifiacations. High school graduate or equivalent preferred. Effective communication and customer service skills. Ability and willingness to learn multiple tasks and technical requorements of the job. Must meet minimum age requirements to perform specific job functions. Must be able to meet the physical requirements of the position, with or without reasonable accomidations" Then "Physical Requirements." list: - Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems requored to perform job functions. - Perform repetitive hand and arm motions. - Bend and lift products weighing up to 15 lbs. continulously, 25 lbs. frequently, and 50 lbs on occasion. - Pull or push up to 75 lbs on occasion. - Stand 100% of the time, frequently walking short distances. - Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners. - Use hands to frequently/continuously to operate a variety of equipment such as self-checkout or cash register. - Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level. - Meet established volume activity standards for the position. - Tolerate workingin exrtreme hot/cold temperatures for up to 20 minutes at a time. - Have sufficient visual ability to check ID cards, checks, invoices and any other moblie handheld devices. We need to decide sections: Qualifications and Physical Requirements could be under Requirements or Qualifications. The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine qualifications and physical requirements under "Requirements" or "Qualifications". Since we have both qualifications and physical requirements, we could put qualifications under

    Qualifications

    and physical requirements under

    Requirements

    or maybe combine. But we should not create thin sections; prefer few substantive sections. We could have: - About the role (intro) - Responsibilities (duties list) - Qualifications (education, skills, etc.) - Requirements (physical requirements) But that's four sections; maybe we can combine qualifications and requirements into one "Requirements" section containing both qualification and physical requirements. However the instruction says we can use those headings; we should only include a section if there is real specific content. We have content for qualifications and physical requirements, so we could have two sections: Qualifications and Requirements. That's okay. We also need to check for Skills section: we have effective communication and customer service skills, ability to learn multiple tasks, etc. Those could go under Skills. But we could also put them under Qualifications. To avoid many thin sections, maybe combine qualifications and skills into one "Qualifications" section. Physical requirements could be under "Requirements". That's two sections besides About the role and Responsibilities. Thus sections:

    About the role

    with intro paragraphs.

    Responsibilities

    with
    • list.

      Qualifications

      with paragraph(s) covering high school graduate, communication skills, ability to learn, minimum age, etc.

      Requirements

      with physical requirements list. We must not include Benefits, Pay, Schedule as they are not specified. We must remove boilerplate: EEO statement, contact for disability, etc. Also remove "Category/Area of Expertise: Retail Operations Job Requisition: 551962 Address: USA-NC-Greenville-620 Red Bank Rd Store Code: Store 01568 Front End (7226348)" - we can fold minor metadata into a short

      or drop it. Probably drop it as not substantive. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

      or drop it." So we could include a short paragraph with location and store code maybe. But it's minor metadata; we could drop it entirely. Safer to drop it. We must preserve all substantive information: the intro about Food Lion, responsibilities, qualifications, physical requirements. We must not repeat job title as heading. We must not include duplicated lines. Now produce HTML fragment. Let's craft:

      About the role

      At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practices, maximizing sales through excellent customer service.

      Responsibilities

      • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
      • Greet each customer and use their name whenever possible.
      • Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
      • Respond timely to customer inquiries and self-checkout system notifications.
      • Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
      • Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction.
      • When needed, assist in scanning the customer's order and provide instructions on payment.
      • Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice.
      • Avoid personal conversations with other associates when customers are present.
      • Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons.
      • Maintain alertness and call for assistance when needed to service customers per service standards.
      • Engage and identify self-checkout customers needing assistance.
      • Is courteous and helpful to other associates and customers.
      • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code.
      • Collect any returns and shopping carts from the self-checkout area.
      • Ensure the self-checkouts area has a neat and clean presentation.
      • Report any self-checkout issues to the Customer Service Manager or MOD.
      • Adhere to all company guidelines, policies and standard practices.
      • Ability to perform troubleshooting steps on self-checkout as needed.
      • Observe and correct all unsafe conditions that could cause associate or customer accidents.
      • Notify QA of any cleaning issues or maintenance required on front end.
      • Successfully complete computer-based training (CBT) and training aid courses.
      • Ensure self-checkouts are supplied with proper bags.
      • Perform all other duties as assigned.

      Qualifications

      High school graduate or equivalent preferred. Effective communication and customer service skills. Ability and willingness to learn multiple tasks and technical requirements of the job. Must meet minimum age requirements to perform specific job functions.

      Requirements

      • Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions.
      • Perform repetitive hand and arm motions.

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