PT Self Checkout Ambassador - 01490

Duties and Responsibilities

• Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
• Navigate customer flow being aware of the customer's shopping trip
• Avoid personal conversations with other associates when customers are present
• Respond timely to customer inquiries and self-checkout system notifications, including Ever seen if applicable, in support of a hassle-free shopping trip
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment ensuring payment has properly processed
• Complete self-checkout voids, age restricted item verifications, Ever seen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
• Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
• Collect and return shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodation

Physical Requirements

• Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously to operate a variety of equipment such as self-checkout or cash register
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices