PT Self Checkout Ambassador - 01048

Location: North Wilkesboro, NC (21 Sparta Road, Store 01048). Position: PT Self Checkout Ambassador (Front End).

About the role

Provide fast, easy, flexible and friendly service to customers by achieving Food Lion customer service standards. Be friendly, courteous and cooperative with other store associates. Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining Front End Standard Practices and maximizing sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate, friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use self‑checkouts properly, including the hand scanner for a fast and easy checkout experience.
• Respond timely to customer inquiries and self‑checkout system notifications.
• Monitor multiple self‑checkouts for proper usage, ensuring all items are scanned accurately.
• Remind customers of items located on the bottom of the cart or under baby seats before they complete the transaction.
• When needed, scan the customer's order and provide payment instructions.
• Complete self‑checkout voids, age‑restricted item verifications, and other SCO assist functions in accordance with Front End Standard Practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures for acceptance and payment processing at self‑checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self‑checkout customers needing assistance.
• Be courteous and helpful to other associates and customers.
• Wear the Food Lion uniform with name badge, maintain a neat and clean appearance, and adhere to the dress code.
• Collect and return shopping carts from the self‑checkout area.
• Ensure the self‑checkout area is neat and clean.
• Report any self‑checkout issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies and standard practices.
• Perform troubleshooting steps on self‑checkout as needed.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Successfully complete computer‑based training (CBT) and training aid courses.
• Ensure self‑checkouts are supplied with proper bags.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Use computers, smart devices, including the SCO mobile attendant, and other communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb. continuously, 25 lb. frequently, and 50 lb. on occasion.
• Pull or push up to 75 lb. on occasion.
• Stand 100 % of the time, frequently walking short distances.
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, house plants/flowers, and household cleaners.
• Use hands frequently/continuously to operate equipment such as self‑checkout or cash register.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices and mobile handheld devices.