PT Self Checkout Ambassador - 00683

About the role

Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. Primary Purpose: To uphold the "Count on me" culture (We know what to do, we make it easy, we do our part, and we care!). This role provides fast, easy, flexible, and friendly service to maximize sales and ensure a positive customer experience under the guidance of the Customer Service Manager.

Responsibilities

• Customer Engagement: Smile, greet customers warmly (using their names when possible), and guide them to open self-checkout (SCO) registers.
• Scanning Support: Actively assist customers with scanning items, demonstrating how to use the hand scanner for a fast checkout experience.
• System Monitoring: Watch multiple SCO units to track proper item scanning, checking bottom-of-cart areas and baby seats for unscanned merchandise.
• Approvals & Overrides: Utilize the SCO mobile attendant device to handle system notifications, complete transaction voids, and perform age-restricted item verifications.
• Payment Processing: Assist with specialized payment procedures, including the proper handling and acceptance of checks and coupons.
• Professional Standards: Maintain alertness, avoid personal conversations with other associates in front of customers, and wear the required Food Lion uniform and name badge.
• Area Maintenance: Keep the self-checkout zone clean and organized, restock shopping bags, and collect/return stray shopping carts.
• Issue Reporting: Conduct basic troubleshooting on SCO hardware and report unresolved system errors or maintenance needs directly to the Customer Service Manager or Manager on Duty (MOD).
• Safety Compliance: Observe and immediately correct unsafe conditions to prevent customer or associate accidents.

Requirements

• Training: Must successfully complete all required computer-based training (CBT) and corporate training aid courses.
• Stationary Standing: Ability to stand 100% of the time while frequently walking short distances.
• Lifting & Moving: Continuously lift products up to 15 lbs., frequently lift up to 25 lbs., and occasionally handle up to 50 lbs. Ability to push or pull up to 75 lbs. on occasion.
• Manual Dexterity: Continuous use of hands to operate registers, touchscreens, and mobile handheld devices.
• Visual Acuity: Sufficient vision to inspect ID cards, checks, invoices, and digital screen alerts.
• Environment: Ability to tolerate working in extreme hot or cold temperature fluctuations (such as near storefront doors) for up to 20 minutes at a time.
• Age Limits: Must meet the minimum company age requirement necessary to perform front-end registry operations and legal age verifications.