PT Self Checkout Ambassador - 00146

Location: Jacksonville, NC – 461 Western Blvd U 128, Store 00146 (Front End).

Ahold Delhaize USA, a division of Netherlands‑based Ahold Delhaize, operates Food Lion and other grocery brands across the East Coast. The company seeks a Front End associate to provide fast, easy, flexible, and friendly service while meeting Food Lion customer service standards.

Responsibilities

• Smile and provide prompt, accurate, and friendly service, engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers with self‑checkouts, including hand‑scanner use, scanning all items, and ensuring accurate payment.
• Respond timely to customer inquiries and self‑checkout system notifications.
• Monitor multiple self‑checkouts for proper usage, reminding customers of items hidden in carts or under baby seats.
• Assist in scanning orders and provide payment instructions when needed.
• Complete self‑checkout voids, age‑restricted item verifications, and other SCO assist functions per Front End Standard Practice.
• Avoid personal conversations with associates when customers are present.
• Follow procedures for acceptance and payment processing at self‑checkout for checks and coupons.
• Maintain alertness and call for assistance as needed to meet service standards.
• Identify and engage self‑checkout customers needing assistance.
• Be courteous and helpful to other associates and customers.
• Wear the Food Lion uniform with name badge, maintaining a neat appearance and adhering to dress code.
• Collect and return shopping carts from the self‑checkout area.
• Ensure the self‑checkout area is neat and clean; report issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies, and standard practices.
• Perform troubleshooting steps on self‑checkout equipment as needed.
• Observe and correct unsafe conditions that could cause accidents.
• Notify QA of cleaning or maintenance issues on the front end.
• Complete computer‑based training (CBT) and training‑aid courses.
• Supply self‑checkouts with proper bags.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements.
• Meet minimum age requirements for specific job functions.
• Ability to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Use computers, smart devices, SCO mobile attendant, and other communication systems.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and 50 lb on occasion; pull or push up to 75 lb on occasion.
• Stand 100 % of the time, frequently walking short distances.
• Handle cleaning and packaging substances, fresh produce, house plants/flowers, and household cleaners.
• Operate equipment such as self‑checkout or cash register using hands frequently/continuously.
• Frequent reaching and grasping at waist level; occasional above‑shoulder or below‑waist level.
• Meet established volume activity standards.
• Tolerate extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices, and mobile handheld devices.