Pt Sched Services Rep

Job Summary Greet patients, respond to phone calls, schedule patient appointments, and check patients out. Obtain authorizations from managed care insurance companies for patient referrals and schedule referral appointments. May provide prep information, collect co-pays/deductibles and assist with patient pre-registration. Job Responsibilities Answer the telephone, schedule appointments and greet patients by providing excellent customer service. Counsel patients in the office and over the telephone regarding the referral requirements of their insurance carrier.Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to the patient's scheduled appointment with specialist, radiology or for other procedures. Provide documentation of authorization obtainment and maintain referral and authorization records.Document patient phone messages accurately. Obtain registration documents. Register and update demographic and insurance information. Update and maintain patient electronic medical and financial records. Communicate necessary information. Maintain patient records timely. Secure patient medical records and scan them into patient electronic medical record. Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.Notify management of changes in workload to maximize productivity. Resolve and follow up on challenging occurrences or situations.Maintain a positive attitude and exhibits professional interactions with patients, physicians, co-workers, management, other hospital staff and all other entities. Contribute to team building by maintaining a team orientated approach.Communicate changes in patient condition to the physician. All other duties and responsibilities as assigned. Education Requirements Minimum: HS DiplomaPreferred: Specialized training in office administrative skills including medical terminology Experience Requirements Minimum: 2 years' experience in a healthcare setting performing related tasksPreferred: 5 years' experience in a healthcare setting performing related tasks License/Certification Requirements None Education Required High School or better in Other Skills Preferred Scheduling Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Goal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpFlexibility: Inspired to perform well when granted the ability to set your own schedule and goals Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.