PT Sales Associate Cashier

Location: Suffolk, VA (Store 01623)

About the Role

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. This role focuses on delivering fast, friendly, and flexible service to customers while maintaining Front End standards and maximizing sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate, and friendly service to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Unload customers' groceries from cart to belt, grouping items for ease of bagging (e.g., cold items together).
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the proper use of bags by type.
• Scan customers' orders and handle payment transactions, including cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures for refunds and error correction.
• Maintain accurate cash control and perform overrides as needed.
• Identify customers needing assistance and offer to take their order to their car.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Wear the Food Lion uniform with apron and name badge, maintaining a neat and clean appearance.
• Retrieve shopping carts from the parking lot and cart corrals using the tether strap.
• Ensure the work station and front end area of the store are neat and clean.
• Report any register malfunctions to the Customer Service Manager or MOD.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Successfully complete computer-based training (CBT) and training aid courses.
• Move empty bottles and containers from the front end to the back room (where applicable).
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center roles.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, with frequent short-distance walking.
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, plants/flowers, and household cleaners.
• Use hands to frequently/continuously handle currency (paper and coin) and operate equipment such as cash registers, scanners, computers, and calculators.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check ID cards, checks, invoices, and other written documents.