PT Sales Associate-4

Life @ ToryBurch is Special Because:

When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive — everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive special offers.

We will help you become great at what you love — Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way. We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

Responsibilities

• Be Buddy/Team Player
  Lead by example and model behavior that reflects the company’s core values.
  Demonstrate a high degree of maturity and integrity.
  Take ownership for your part in the team dynamic.
• Create The Customer Experience
  Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
  Demonstrate strong use of selling skills.
  Ensure a high level of customer service through extensive product knowledge and product ownership.
  Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
• Represent the Brand
  Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  Contribute to maintaining all brand and operating standards to support brand consistency.
  Affiliate in maintaining store presentation standards.
  Leverage in-store technology to ensure every customer’s experience is transformational.
• Operational Excellence
  Ensure all sales and operational policies and procedures are followed and maintained.
  Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
  Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
• Drive the Business & Deliver Results
  Achieve personal sales and metric goals.
  Build and maintain new and existing customer relationships.
  Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
  Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Requirements

• Experience 1-3 years of experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, along with verbal and written communication skills.
• Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
• Ability to submit verification of legal right to work in the United States.
• At least 18 years of age.

Compensation Range

The compensation range for this position is 17.00 USD - 20.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all eligible Tory Burch team members.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.