PT Retail Operations Associate

Essential Duties & Responsibilities

• Demonstrates proficiency in all aspects of order fulfillment; regularly troubleshoots common issues with methods of payment, out of stock products, and customer service incidents.
• Contributes to a positive team environment; proactively offers assistance to colleagues, maintains open communication, and demonstrates awareness of company culture and goals.
• Understands and is able to identify the root causes of common customer service issues.
• Communicates professionally in person and via email, phone, and Slack; responds to/resolves requests in a clear, informative, and timely manner.
• Solves Customer Service Module (CSM) incidents in a timely, accurate, and professional manner as assigned.
• Demonstrates proficiency in using the proprietary app (TCB) for bin locating, product and order stowing, will call logs, will call sweep, curbside pickup, and QPI.
• Stows will call orders with precision and sees stowing through to completion by properly consolidating, bin locating, and organizing orders.
• Participates as assigned in monthly will call sweeps, Quarterly Physical Inventory (QPI), and other cyclical inventory control processes as assigned.
• Assists with fetching/packing/transmitting/staging local delivery orders as assigned.
• Executes warehouse duties including but not limited to preparing outbound pallets, receiving and stowing inbound inventory (internal and supplier), bin locating inventory and customer orders, and general cleaning and organization.
• Provides timely and courteous service to curbside pickup customers by facilitating traffic flow, troubleshooting the mobile kickoff process, and retrieving/staging/closing orders with speed and accuracy.
• Assists locker customers in accessing their personal storage lockers.
• Maintains shipping and handling materials by building boxes and restocking supplies as needed.
• Maintains facility safety, cleanliness, and organization as directed by company policy and the management team.
• Executes all other duties as assigned.

Minimum Qualifications

• High school diploma required.
• 1-3 years’ experience in retail or warehouse environment.
• Required Knowledge, Skills, And Abilities:
• Proficient in all KLMaint functions including but not limited to credit card transactions, pre-arrival orders, will call generation/processing/consolidation, shipping orders, local delivery orders, product lookup, and customer profiles.
• Ability to work well independently and as part of a team.
• Strong time management and organizational skills.
• Timely, professional, and clear email correspondence.
• Professional interpersonal communication skills.
• Ability to operate warehouse equipment safely (i.e., pallet jack, hand truck, shipping and handling equipment).
• Proficient in Office 365.
• Ability to work at least one weekend day per week; flexibility to work early/late or varied days on occasion.

Physical and Environmental Demands

• Ability to lift and carry up to 50 lbs.
• Ability to stand and walk for up to 8 hours per day.
• Ability to repeatedly lift, push, pull, bend, stoop, twist, and kneel.
• Ability to load, unload, and operate a hand truck safely.

Core Competency Requirements

• Performance Standards – Sets and maintains high performance standards; pays close attention to detail, accuracy, and completeness; shows concern for all aspects of the job and follows up on work outputs.
• Customer Focus – Consistently provides excellent service; proactively offers assistance; communicates clearly, professionally, and positively; looks for ways to add value beyond customers’ immediate needs; works diligently to find solutions when issues arise.
• Motivation – Displays energy and enthusiasm; commits to putting in additional effort; maintains a high level of productivity and self-direction.
• Reliability – Takes personal responsibility for job performance; completes work in a timely and consistent manner; follows through on commitments, reports for shifts professionally dressed and on time.
• Adaptability – Adapts positively to changing work environments, work priorities, and organizational needs; Able to effectively deal with change and diverse people.
• Teamwork – Contributes to a positive team environment; works effectively with others in the team setting and across departments; able and willing to share and receive information; puts team/company goals first.
• Professionalism – Maintains professional demeanor and communication with customers, colleagues, and management at all times; demonstrates ability to remain professional during periods of high volume or stress.
• Communication – Expresses ideas effectively; organizes and delivers information appropriately; listens actively.
• Integrity – Acts in the best interest of the company; shares complete and accurate information; adheres to organizational policies and procedures.
• Initiative – Takes action to influence events; demonstrates a sense of urgency and responsiveness; generates ideas for improvement; does more than required.
• Problem Solving – Effectively identifies problems, analyzes relevant information, and finds solutions. Escalates issues to management team as appropriate.
• Planning and Organization – Plans and organizes tasks and work responsibilities to achieve objectives; sets priorities; allocates and uses resources properly.
• Compliance – Consistently adheres to all workplace health and safety policies.