PT Quality Assurance Associate

Store location: 125 S Main St, Hillsville, VA 24343 (Store 00236). Food Lion has served more than 10 million customers weekly across 10 Southeastern and Mid-Atlantic states since 1957.

About the role

Provide customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Be courteous and helpful to other associates
• Sweep and clean floors on nights with no scheduled vendor services
• Perform weekly cleaning of Produce, Market, and Deli Departments
• Clean and organize the store mop room
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state, and federal regulations
• Wear the Food Lion uniform complete with name badge, maintain a neat and clean appearance, and adhere to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses
• Perform all other duties as assigned

Requirements

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) and operate equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Sufficient visual ability to check ID cards, checks, invoices, and other written documents