PT Quality Assurance Associate

Location: Victoria, VA – 950 Main Street, Store 02104 (Food Lion).

About the role

Provide customers with a clean, safe, and inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Be courteous and helpful to other associates.
• Sweep and clean floors on nights with no scheduled vendor services.
• Weekly cleaning of Produce, Market, and Deli departments.
• Clean and organize the store mop room.
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
• Follow QA daily checklist and sanitation standards set by Food Lion.
• Follow current Standard Practices regarding cleanup of hazardous waste product.
• Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state, and federal regulations.
• Wear the Food Lion uniform complete with name badge, maintaining a neat and clean appearance while adhering to the dress code.
• Successfully complete Computer Based Training (CBT), training packet, and training aid courses.
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Ability to use computers and other communication systems required to perform job functions.
• Ability to perform repetitive hand and arm motions.

Physical Requirements

• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and 50 lb on occasion; pull or push up to 75 lb on occasion.
• Stand 100 % of the time, frequently walking short distances.
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, house plants/flowers, and household cleaners.
• Use hands frequently/continuously to handle currency (paper and coin) and operate equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.