PT Pharmacy Technician II Certified

Duties And Responsibilities

• Greet all customers and provide them with prompt and courteous service and assistance.
• Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions.
• Ensure customers receive all their prescriptions.
• File written prescription forms after prescriptions are dispensed.
• Prepare and complete manual insurance claim forms if needed.
• Maintain organized filing system for invoices, manual insurance claims, daily reports, etc.. in accordance with Standard Practice Manual and state law.
• Maintain confidentiality of customer and company information.
• Help customers find over the counter items.
• Maintain a broad understanding of HBC MPP scheduling system and assist in ensuring the data entered is accurate to maintain productivity.
• Cook up scheduling of technicians -including assigned positions and fixed activities.
• Adhere to state specific and pertinent federal laws and regulations.
• Maintain proper inventory levels: ordering of supplies, return to stocks, transfers, and special requirements for controlled substances (includes diabetic case).
• Perform Cardinal returns regularly.
• Process pharmacy outdates and credits including keeping inventory free from outdated product.
• Maintain knowledge of physical inventory procedures and assist in the physical inventory process including analyzing the condensed variance report and reports from Control D.
• Review and understand ACIS reports.
• Absorb third party audits as needed.
• Share in responsibility for department maintenance and cleanliness in accordance with fixed activities.
• Restock pharmacy department supplies (e.g. bottles, bags, labels, staples, etc.) as needed.
• Observe and adhere to all company policies and the Pharmacy Standard Practice Manual.
• Communicate any needed equipment repairs or maintenance work needed.
• Keep work area free of debris and safety hazards.
• Treat all co-workers with fairness, dignity and respect.
• Foster a positive and enthusiastic environment to retain associates and customers.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Successful completion of criminal background check and drug testing as required.
• Maintain current PTCB certification and state license as required.
• Excellent communication and customer service skills.
• Strong data entry and basic mathematic skills.
• Effective time management skills and sense of urgency.
• Effective interpersonal skills and ability to work in a team environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Excellent problem solving skills and attention to detail.
• Able to multi-task in a stressful environment.
• Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus.
• High levels of integrity, professionalism and confidentiality.
• Desire and ability to learn all aspects of pharmacy operations including involvement with management, MPP, scheduling, and other delegated duties.
• Open schedule availability, including nights, weekends and holidays.
• Desire and ability to train other department associates in all areas pertaining to department operation.
• Pass an evaluation of EPS competency and "unsupervised" qualifications.

Physical Requirements

• Stand 100% of the time with occasional walking short distances.
• Use computer screen/keyboard/mouse/biometric scanner 100% of the time.
• Use hands to frequently/continuously handle a variety of sizes of containers then manipulate individual pills/capsules and the equipment used to count them.
• Clerical accuracy and mathematical skills and ability to use cash register.
• Ability to use staplers, calculators, communication and computer systems frequently.
• Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lb. below the waist level and at or above shoulder level.
• Bend at the knees and waist repetitively up to 30% of the work day.
• Have sufficient visual acuity and audio capability to process prescriptions and service customers.

Preferred Requirements

• Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes.
• Actively assist the pharmacist, under their direct supervision, with the filling of new, refill and transfer prescriptions in accordance with current laws, ethical standards and company policies.
• Maintain the confidentiality of customer and company information.
• Thoroughly understand and operate the pharmacy register, computer software and telephony system.
• Maintain an atmosphere of enthusiastic customer focus both in person and on telephone.
• Absorb prescription renewal requests to prescriber via telephone call or fax where applicable by law.
• Understand the pharmacy inventory control procedures and inventory management including special requirements for controlled substances.
• Receive and obtain information needed on written prescriptions or telephone refill requests from customers.
• Perform all register functions and bag customer purchases in accordance with established store procedures, including verifying customer's name, address and expected quantity of prescriptions at time of pickup.
• Relay specific communications to customer from technician or pharmacist processing prescription.
• Maintain solid communication within the department.