PT Pharmacy Technician II Certified

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883, and remains deeply connected to its local roots. The company actively seeks out farmers and producers for its Local program, celebrating local foods, farmland preservation, traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products were sustainably harvested.

Responsibilities

• Greet all customers and provide prompt, courteous service and assistance.
• Assist pharmacists in preparing prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions.
• Ensure customers receive all their prescriptions.
• File written prescription forms after prescriptions are dispensed.
• Prepare and complete manual insurance claim forms if needed.
• Maintain an organized filing system for invoices, manual insurance claims, daily reports, etc., in accordance with the Standard Practice Manual and state law.
• Maintain confidentiality of customer and company information.
• Help customers find over-the-counter items.
• Maintain a broad understanding of the HBC MPP scheduling system and assist in ensuring accurate data entry to maintain productivity.
• Coordinate scheduling of technicians, including assigned positions and fixed activities.
• Adhere to state-specific and pertinent federal laws and regulations.
• Maintain proper inventory levels: ordering supplies, handling returns, transfers, and special requirements for controlled substances (including diabetic cases).
• Perform Cardinal returns regularly.
• Process pharmacy outdates and credits, keeping inventory free from outdated products.
• Maintain knowledge of physical inventory procedures and assist in the physical inventory process, including analyzing variance reports and reports from Control D.
• Review and understand ACIS reports.
• Assist in third-party audits as needed.
• Share responsibility for department maintenance and cleanliness in accordance with fixed activities.
• Restock pharmacy department supplies (e.g., bottles, bags, labels, staples) as needed.
• Observe and adhere to all company policies and the Pharmacy Standard Practice Manual.
• Maintain a neat, well-groomed personal appearance at all times and comply with the company’s personal appearance policy.
• Adhere to company safety standards.
• Communicate any needed equipment repairs or maintenance work.
• Keep work area free of debris and safety hazards.
• Treat all co-workers with fairness, dignity, and respect.
• Maintain the quality of the department’s appearance and presentation.
• Foster a positive and enthusiastic environment to retain associates and customers.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Successful completion of criminal background check and drug testing as required.
• Maintain current PTCB certification and state license as required.
• Excellent communication and customer service skills.
• Strong data entry and basic mathematic skills.
• Effective time management skills and a sense of urgency.
• Effective interpersonal skills and ability to work in a team environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Excellent problem-solving skills and attention to detail.
• Ability to multi-task in a stressful environment.
• Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus.
• High levels of integrity, professionalism, and confidentiality.
• Desire and ability to learn all aspects of pharmacy operations, including involvement with management, MPP, scheduling, and other delegated duties.
• Open schedule availability, including nights, weekends, and holidays.
• Desire and ability to train other department associates in all areas pertaining to department operation.
• Pass an evaluation of EPS competency and "unsupervised" qualifications.

Physical Requirements

• Stand 100% of the time with occasional short-distance walking.
• Use computer screen, keyboard, mouse, and biometric scanner 100% of the time.
• Use hands to frequently/continuously handle a variety of container sizes, manipulate individual pills/capsules, and operate counting equipment.
• Clerical accuracy, mathematical skills, and ability to use a cash register.
• Ability to use staplers, calculators, communication, and computer systems frequently.
• Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lb. below the waist and at or above shoulder level.
• Bend at the knees and waist repetitively up to 30% of the workday.
• Sufficient visual acuity and audio capability to process prescriptions and service customers.

Preferred Requirements

• Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes.
• Actively assist the pharmacist, under their direct supervision, with filling new, refill, and transfer prescriptions in accordance with current laws, ethical standards, and company policies.
• Maintain the confidentiality of customer and company information.
• Thoroughly understand and operate the pharmacy register, computer software, and telephony system.
• Maintain an atmosphere of enthusiastic customer focus both in person and on the telephone.
• Assist in the maintenance of third-party prescription information and resolution of rejected claims.
• Initiate prescription renewal requests to prescribers via telephone or fax where applicable by law.
• Understand pharmacy inventory control procedures and inventory management, including special requirements for controlled substances.
• Receive and obtain information needed on written prescriptions or telephone refill requests from customers.
• Perform all register functions and bag customer purchases in accordance with established store procedures, including verifying customer details at pickup.
• Relay specific communications to customers from technicians or pharmacists processing prescriptions.
• Maintain solid communication within the department.
• Meet physical requirements of the position, with or without reasonable accommodations.
• Serve as an in-store trainer.
• Serve as a role model for customer service and company standard practices.

Pay

Salary range is between $19.80 - $27.00 per hour.