PT Pharmacy Technician I

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883, and remains deeply connected to its local roots. The company actively seeks out farmers and producers to join its Local program, celebrating local foods, farmland preservation, traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products were sustainably harvested.

Responsibilities

• Greet all customers and provide prompt, courteous service and assistance.
• Assist pharmacists in preparing prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions.
• Ensure customers receive all their prescriptions.
• File written prescription forms after prescriptions are dispensed.
• Prepare and complete manual insurance claim forms.
• Maintain an organized filing system for invoices, manual insurance claims, daily reports, etc., in accordance with the Standard Practice Manual and state law.
• Help customers find over-the-counter items.
• Maintain a broad understanding of the HBC MPP scheduling system and assist in data entry of MPP information.
• Maintain attendance and vacation log information.
• Understand and adhere to the Pharmacy Standard Practice Manual.
• Order, stock, maintain, and return pharmacy inventory through proper suppliers.
• Assist in processing pharmacy outdates and credits, keeping inventory free from outdated products.
• Assist in the preparation of pharmaceutical products for inventory.
• Share responsibility for department maintenance and cleanliness in accordance with fixed activities.
• Maintain pharmacy department supplies (e.g., bottles, bags, labels, staples).
• Observe and adhere to all company policies and the Pharmacy Standard Practice Manual.
• Maintain a neat, well-groomed personal appearance at all times and comply with the company’s personal appearance policy.
• Work within the company’s management planning guidelines to maintain productivity.
• Support the company’s safety standards, communicate needed equipment repairs or maintenance, and keep the work area free of debris and safety hazards.
• Treat all co-workers with fairness, dignity, and respect.
• Maintain the quality of the department’s appearance and presentation.
• Perform all other duties as assigned.

Qualifications

• Successful completion of criminal background check and drug testing as required.
• Excellent communication and customer service skills.
• Strong keyboard skills and demonstrated ability to learn new software applications.
• Basic mathematic skills.
• Effective time management skills and a sense of urgency.
• Ability to multi-task in a stressful environment.
• Effective interpersonal skills and desire to work in a team environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good problem-solving abilities, focus, and attention to detail.
• High levels of integrity, professionalism, and confidentiality.

Physical Requirements

• Stand 100% of the time with occasional short-distance walking.
• Use a computer, keyboard, mouse, and biometric scanner 100% of the time.
• Use hands frequently/continuously to handle containers, manipulate pills/capsules, and operate counting equipment.
• Clerical accuracy and mathematical skills, including operating a cash register.
• Frequent use of staplers, calculators, communication systems, and computers.
• Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lbs. below the waist and at or above shoulder level.
• Bend at the knees and waist repetitively up to 30% of the workday.
• Sufficient visual acuity and audio capability to process prescriptions and service customers.

Preferred Requirements

• Support and work with the pharmacist to achieve outstanding pharmaceutical care.
• Actively assist the pharmacist under direct supervision in most phases of prescription filling (new, refill, and transfer) in accordance with current laws, ethics, and company policies.
• Maintain confidentiality of customer and company information.
• Thoroughly understand and operate the pharmacy register, computer software, and telephony system.
• Maintain an atmosphere of enthusiastic customer focus both in person and on the telephone.
• Assist in the maintenance of third-party prescription information and resolution of rejected adjudication.
• Initiate prescription renewal requests to doctors via telephone or fax where applicable by law.
• Understand pharmacy inventory control procedures, including special requirements for controlled substances.
• Receive and obtain information needed on written prescriptions or telephoned refill requests from customers.
• Perform register functions and bag customer purchases in accordance with established store procedures, including verifying customer details at pickup.
• Relay specific communications to customers from technicians or pharmacists processing prescriptions.
• Maintain solid communication within the department.
• Successfully apply training to everyday pharmacy practice.
• Meet physical requirements of the position, with or without reasonable accommodations.

Pay

Salary range is between $16.00 - $21.40 per hour.