PT Package Center Supervisor

About the role

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Employee Type: Permanent.

Responsibilities

• Trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility.
• Responsible for analyzing and planning the center’s daily package dispatch and handling operational service issues (e.g., on‑call Air pickups, heavy pick‑up accounts, unforeseen events, etc.).
• Analyzes previous dispatch results to maximize service performance, streamline routes, and coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.
• Provides customer service support (e.g., answering messages, concerns, call tags, destination follow‑ups, etc.).
• Facilitates the smooth execution of operational procedures and management of systems.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.