PT Member Service Rep I - Sterling

Why Join Apple FCU

At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact.

• Recognized as a WTOP Top Workplaces (2026)
• Collaborative, welcoming environment with forward-thinking leadership
• Competitive, comprehensive benefits package, including:
  • Medical, dental and vision coverage
  • 401(k) with employer match
  • Paid time off and 11 paid federal holidays
  • Paid volunteer time to give back
  • Tuition reimbursement and ongoing training opportunities
  • Annual TEAM Bonus plan

About the Role

To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.

Essential Functions & Responsibilities

• Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
• Balances cash drawer and daily transactions.
• Post transactions to member accounts and maintain member records.
• Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
• Cross-sells Credit Union services.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• Other duties as assigned.

Performance Measurements

• To provide friendly, professional, personal service to all customers.
• To balance at least XX% of the time, being no more then $X off and with total offages not to exceed $XX in a X month period.
• To handle an established XX% of branch/department transactions as determined by department head to be measured in performance evaluation goals.
• To strive for posting accuracy, measurement to be determined by department head and to be measured in performance evaluation goals.
• To troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
• To make a minimum of X sales referrals per month.
• To make a minimum of X investment referrals per month.
• To maintain a dependable record of attendance and timeliness.

Knowledge And Skills

• Experience - One year to three years of similar or related experience.
• Education - A high school education or GED.
• Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills - Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Schedule

Part-Time

Location

Sterling Branch