PT Member Service Associate (PT Teller)

About Gesa

At Gesa, we believe in the power of our people. Our team members bring diverse backgrounds and unique experiences, which are our most valuable assets. We ignite our collective compassion and commitment to empower our communities, making us stronger together.

Role Summary

The Member Service Associate (MSA) serves as a resource to members, handling routine transactions, escalating complex issues, and engaging in member relationship building. They also assist with digital banking, fraud disputes, and other member needs.

What You Will Be Doing

• Provide exceptional member service and solve problems promptly.
• Elevate member concerns and follow up as necessary.
• Converse fluently about financial literacy, products, and services.
• Offer appropriate products and services to deepen member relationships.
• Make outbound calls to establish, grow, and nurture member relationships.
• Ensure branch equipment is operational and escalate non-repairable issues.
• Accurately handle transactions, balance cash drawers, and manage reports.
• Achieve service levels, job performance, and organizational goals.
• Adapt to changing priorities with a positive attitude.
• Exercise discretion and sensitivity during member transactions.

About You

• Strong written and verbal communication skills.
• Ability to make sound decisions and minimize risks.
• Effective interpersonal skills to relate to members and colleagues.
• Respect and support diversity in the workplace and among members.
• Attend and participate in community events.
• Maintain confidentiality and adhere to company policies.
• Meet or exceed service levels, job performance, and organizational goals.
• Exercise discretion and sensitivity during member transactions.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience preferred.
• Some cash handling experience preferred.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations according to company policies.
• Show personal integrity and ethics.
• Pass a pre-employment credit/background check.

Benefits

• Competitive Pay
• Dental and Vision Insurance
• 8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product Discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Full Salary Range

$17.13 - $25.99 per hour