PT Lead Customer Service Specialist

This is an advanced-level administrative role distinguished by its emphasis on paraprofessional duties, including a wide variety of complex, diverse, and confidential support tasks. The Lead Customer Service Specialist serves as the front-line point of contact for the department, interacting with the public through direct contact, telephone, and email. The role requires patience, tact, and knowledge of general administrative operations.

Responsibilities

• Provide staff support to an assigned department by assisting with administrative tasks related to advanced, complex, or sensitive materials, including:
  • Maintaining calendars, coordinating and arranging meetings, and confirming meeting logistics.
  • Arranging meeting setups, attending meetings, taking notes, and transcribing minutes.
• Receive visitors and incoming calls; provide information and address inquiries requiring sensitivity and independent judgment.
• Conduct research and respond to requests for information from officials, customers, and the public; refer requests to appropriate staff as needed.
• Review, proofread, and edit departmental agendas and maintain files.
• Schedule and coordinate special meetings, seminars, conferences, and training sessions.
• Maintain department and agency contacts, including mailing lists.
• Establish, analyze, revise, and recommend administrative and office practices, procedures, systems, and workflow processes.
• Monitor activities to ensure conformance with adopted department/division work plans; recommend improvements to practices and procedures.
• Assist with monitoring vendor contract performance to ensure compliance.
• Interpret policies and regulations for the public and department personnel; resolve inquiries and coordinate resolutions.
• Assist in creating a positive and supportive work environment, enforcing safe workspaces, and promoting teamwork and communication.
• Compile and analyze data; prepare regular and special reports for departmental/division management, including database management.
• Prepare agendas for meetings, functions, and conferences.
• Compose correspondence with a high degree of initiative and judgment when communicating with the public, contractors, agencies, and employees.
• Manage the Director’s schedule.
• Conduct site tours and coordinate meetings.
• Oversee special projects.

Requirements

• Any combination of education and experience equivalent to graduation from high school with considerable secretarial and/or administrative assistant experience in a local government setting or similar discipline.
• One to two years of experience working with older adults or in parks and recreation is preferred.
• Ability to perform basic life operational support functions such as reaching, walking, fingering, talking, hearing, and repetitive motions.
• Ability to perform sedentary work exerting up to 10 pounds of force occasionally and/or negligible force frequently.
• Visual acuity to compile and compute data, perform accounting tasks, operate a computer terminal, proofread materials, and perform transcription tasks.

Candidates will undergo a thorough background investigation, including NC State Bureau of Investigation fingerprinting, after an offer of employment is extended.

Benefits

• Access to 401(k) and 457 retirement savings accounts.
• Merit pay increases.
• Voluntary dental coverage.
• Credit union membership.
• Employee Assistance Program.

Details about benefits and costs for part-time employees are available in the Human Resources Department.