PT Lead Ambassador

Responsibilities

• Serve as shift lead in the absence of an Operations Manager during assigned hours
• Provide on-shift guidance and direction to PT Staff
• Aid in training, onboarding, and mentoring new student staff
• Offer feedback to Operations Managers regarding staff performance
• Support coverage and assist with area reassignments as needed
• Conduct facility rounds to monitor cleanliness, safety, and functionality
• Identify and report maintenance, custodial, and safety concerns
• Aid in event setup verification and ensure readiness before scheduled programs
• Support troubleshooting of minor operational issues before escalating
• Ensure policies and procedures are consistently followed
• Conduct proper opening and closing procedures for the building
• Aid in event logistics and room checks
• Serve as an on-site host for small programs or campus events
• Communicate with building partners, vendors, and campus departments as directed
• Help ensure next-day setups are completed prior to closing
• Respond to medical and non-medical incidents in accordance with training
• Initiate emergency action procedures and notify appropriate authorities
• Complete incident documentation accurately and timely
• Act as a calm and professional presence during emergencies
• Provide exceptional customer service to students, staff, and visitors
• Conduct facility tours when needed
• Address and resolve guest concerns within scope of authority
• Escalate complex concerns to Operations Manager or leadership

Qualifications

• High School Diploma or equivalent required
• Must be a currently enrolled student at Johns Hopkins University
• Previous experience as a BSC staff member or similar campus leadership role preferred
• Experience in customer service, events, retail, hospitality, or facility operations preferred
• Demonstrated leadership and accountability
• Strong communication and interpersonal skills
• Ability to make sound decisions and problem-solve independently
• Ability to remain calm under pressure
• Service-oriented mindset
• Ability to enforce policies professionally and consistently
• Basic computer proficiency and ability to learn scheduling/event software
• Flexible hours required (evenings and weekends)
• Walking or working in the student center 80–95% of shift
• Must be able to traverse throughout the building and campus
• Regularly ascending/descending stairs and occasionally ladders or stools
• Must be able to lift, move, and set up items up to 50lbs
• Must be able to communicate clearly with patrons, staff, and stakeholders