PT House Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

About the role

The Part-Time House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. They also deliver items to guestrooms (e.g., express checkout, newspapers).

Responsibilities

• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient, and courteous manner.
• Manage "Lost and Found" items according to hotel standards.
• Clean guestrooms as needed.
• Know and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Store hotel equipment in designated areas.
• Complete special projects assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Requirements

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Must effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.