PT Hannaford To Go Facilitator

About the role

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883 and remains rooted in its local market heritage. The company actively partners with local farmers and producers through its Local program, which supports sustainable agriculture, local traditions, and regional jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products were sustainably harvested.

Responsibilities

• Observe and follow all company policies and established procedures
• Maintain a neat, well-groomed personal appearance and adhere to company grooming standards
• Assign fixed activities to Hannaford to Go associates during idle periods
• Treat all associates with fairness, dignity, and respect
• Assist in special projects and perform other functions as assigned by supervision
• Ensure prompt and orderly handling of return-to-stock items, prioritizing refrigerated and perishable items
• Support and comply with all company safety standards
• Communicate needed equipment repairs or maintenance issues
• Keep work areas free from debris and safety hazards
• Bag or package merchandise according to company policies and store in designated pickup areas
• Control excessive use of store supplies such as ribbons, receipt tape, bags, labels, and cleaning materials
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to prevent accidents
• Demonstrate knowledge of produce varieties and differences between similar product classes (e.g., apples, lettuces)
• Record price discrepancies and "not on file" items on designated forms and request price checks promptly
• Observe security standards by staying alert to customer behavior and reporting abnormal activity to management or security
• Process various sales transactions including cash, checks, Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturer coupons, gift cards, bottle deposits and refunds, and merchandise refunds in compliance with company policies and legal requirements
• Secure registers, Mobile POS Equipment, and RF Units when unattended and protect company assets
• Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations

Qualifications

• Effective communication and customer service skills
• Minimum age of 18 years to perform specific job functions
• Demonstrated ability and willingness to learn multiple tasks and technical requirements
• Demonstrated ability to perform technical requirements for Hannaford to Go Service
• Ability to lead and coach others
• Demonstrated strong leadership skills

Physical Requirements

• Perform repetitive hand and arm motions while standing or walking the majority of the shift
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
• Push or pull up to 75 pounds on occasion
• Work in and out of inclement weather when necessary
• Gather up to five shopping carts and push them to designated areas
• Handle a variety of substances including cleaning materials, packaging materials, fresh fruits and vegetables, house plants/flowers, and household cleaners
• Sufficient visual acuity to read RF unit display screens, identification cards, checks, invoices, and other written documents

Preferred Requirements

• Promote customer goodwill by providing high standards in customer service
• Manage customer online orders and maintain effective work schedules for Hannaford to Go associates to meet business traffic requirements and minimize customer inconvenience
• Provide feedback to store leadership on Hannaford to Go operational issues
• Proactively partner with Department Managers to ensure fresh orders, particularly those with cutlists, are handled properly
• Assist customers with order pickup at designated locations
• Handle cash pickups and change orders as requested and log as required
• Verify customer IDs and observe store policies regarding acceptance of checks and sale of tobacco/alcoholic beverages
• Provide customers and associates with refunds, over-rings, and other transactions requiring approvals or overrides
• Supervise performance of all duties and responsibilities of Hannaford to Go associates
• Meet physical requirements of the position, with or without reasonable accommodations

Pay

Salary range is between $15.90 and $21.60 per hour.