PT Hannaford To Go Facilitator

About the role

Hannaford Supermarkets, rooted in Portland, Maine since 1883, maintains a commitment to local sourcing and sustainable practices, including being the first major U.S. supermarket to document all seafood as sustainably harvested. The company partners with local farmers and producers to support regional agriculture and traditions.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance and adhere to company appearance policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervision.
• Ensure prompt handling of return-to-stock items, prioritizing refrigerated and perishable goods.
• Support and comply with all company safety standards.
• Communicate needed equipment repairs or maintenance work.
• Keep work areas free from debris and safety hazards.
• Bag or package merchandise according to company policies and store in designated pickup areas.
• Control excessive use of store supplies such as ribbons, receipt tape, bags, labels, and cleaning materials.
• Assist in prompt cleanup of spills and breakage to prevent accidents.
• Demonstrate knowledge of produce varieties and differences between similar product classes (e.g., apples, lettuces).
• Record price discrepancies and "not on file" items on designated forms and request price checks promptly.
• Observe security standards by staying alert to customer behavior and reporting abnormalities to management or security.
• Process sales transactions including cash, checks, Electronic Payments, WIC coupons, Food Stamps, coupons, gift cards, bottle deposits/refunds, and merchandise refunds in compliance with company policies and legal requirements.
• Secure registers, Mobile POS Equipment, and RF Units when unattended; protect company assets.
• Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform technical requirements for Hannaford to Go Service.
• Ability to lead and coach others; demonstrates strong leadership skills.

Physical Requirements

• Perform repetitive hand and arm motions while standing/walking the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
• Sufficient visual acuity to read RF unit display screens, check identification cards, checks, invoices, and other written documents.

Preferred Requirements

• Promote customer goodwill by providing high standards in customer service.
• Manage customer online orders and maintain effective work schedules for Hannaford to Go associates to meet business traffic and minimize customer inconvenience.
• Provide feedback to store leadership on Hannaford to Go operational issues.
• Partner with Department Managers to ensure fresh orders, particularly cutlist items, are handled properly.
• Assist customers with order pickup at designated locations.
• Handle cash pickups, change orders, and log transactions as required.
• Verify customer IDs and observe store policies for acceptance of checks and sale of tobacco/alcoholic beverages.
• Provide customers and associates with refunds, over-rings, and other transactions requiring approvals or overrides.
• Supervise performance of all duties and responsibilities of Hannaford to Go associates.
• Ability to meet physical requirements of the position, with or without reasonable accommodations.

Pay

Salary range is between $15.90 and $21.60 per hour.