PT Hannaford To Go Facilitator

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883, and remains deeply connected to its local roots. The company actively seeks out farmers and producers to join its Local program, celebrating local foods, farmland preservation, local traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products were sustainably harvested.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervision.
• Ensure that return-to-stock items are handled promptly, with priority given to refrigerated and perishable items.
• Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work.
• Keep work area free from debris and safety hazards.
• Bag or package merchandise according to established company policies and store in designated area for customer pickup.
• Control excessive use of store supplies (e.g., ribbons, receipt tape, bags, labels, cleaning materials).
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate hazards.
• Recognize and differentiate between all types of produce merchandise, including varieties of similar classes (e.g., apples, lettuces).
• Record price discrepancies or "not on file" items on designated forms and request price checks promptly.
• Observe security standards by staying alert to customer behavior and reporting abnormal activity.
• Process all types of sales transactions (cash, checks, electronic payments, WIC coupons, food stamps, coupons, gift cards, bottle deposits/refunds, merchandise refunds) in strict accordance with company policies and legal requirements.
• Secure registers, Mobile POS Equipment, and RF Units when unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations.
• Perform all other duties as assigned.

Requirements

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years of age) to perform specific job functions.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lead and coach others; strong leadership skills.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Preferred Requirements

• Promote customer goodwill by providing high standards in customer service.
• Manage customer online orders and maintain effective work schedules for Hannaford to Go associates to meet business traffic requirements.
• Provide feedback to store leadership on operational issues.
• Proactively partner with Department Managers to ensure fresh orders, particularly those with cutlists, are handled properly.
• Assist customers picking up orders at designated pickup locations.
• Handle cash pickups, change orders, and logging as required.
• Verify customer IDs and observe store policies for check acceptance and the sale of tobacco/alcoholic beverages.
• Process customer and associate refunds, over-rings, and other transactions requiring approvals or overrides.
• Supervise performance of all duties and responsibilities of Hannaford to Go associates.

Physical Requirements

• Perform repetitive hand and arm motions while standing/walking the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Handle a variety of substances associated with cleaning materials, packaging, fresh produce, house plants/flowers, and household cleaners.
• Sufficient visual acuity to read RF unit displays, identification cards, checks, invoices, and other written documents.

Pay

Salary range is between $16.25 - $24.35 hourly.