PT Guitar Technician (Luthier) Store 842
Pay Rate: $12.77/hr - $19.16/hr plus commission depending on background and experience.
Why Guitar Center?
- Gig leave for employees who are musicians—take time off to share your music and return to your job after your tour
- Robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support
- Paid sick, holiday, and vacation time
- Employee discount program
- Tuition reimbursement options
About the Role
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.
Key Characteristics
- Customer Focus: Understands customer service principles and provides an excellent customer experience. Connects with customers meaningfully, is approachable, genuine, knowledgeable, encouraging, and passionate about helping customers. Handles customer service issues effectively.
- Initiative: Identifies opportunities and issues, follows through on work activities, learns quickly, and takes positive action without being prompted. Develops knowledge and skills in product, store operations, sales, and leadership.
- Selling: Works through the GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
Responsibilities
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store-owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Requirements
- Skilled understanding of repairing guitars
Preferences
- Foundational product knowledge of Guitar Center products