PT Frozen Food Dairy Associate

About the Role

Provide quality customer service within the Perishable Department at Food Lion, a grocery retailer serving over 10 million customers weekly across 10 states. Responsibilities include maintaining department standards, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practices.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly, and accurate customer service
• Assist and collaborate courteously with other associates
• Utilize company tools such as the average cost inventory system (ACIS) and ordering (CAO)
• Receive deliveries, code products, rotate stock, and store items appropriately
• Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise aligns with policies and guidelines
• Maintain proper product levels in all Perishable Department areas, including meat, lunchmeat, frozen, dairy, and ice cream
• Process beef and grinds as directed by the planned production tool or as needed
• Wrap, label, weigh, and stock the meat case as requested
• Assemble, disassemble, and clean the grinder as needed
• Properly clean and sanitize the department
• Maintain variety and layout standards
• Utilize all advertising and sales promotion materials applicable to the department
• Adhere to company guidelines, policies, and standard practices
• Follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct unsafe conditions to prevent accidents
• Report all associate and customer accidents per established procedures
• Ensure compliance with local, state, and federal regulations
• Wear the Food Lion uniform with name badge and maintain a neat, clean appearance
• Complete Computer Based Training (CBT), Training Packet, and Training Aid courses
• Perform all other duties as assigned

Requirements

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements
• Ability to use technical information to solve problems
• Must meet minimum age requirements for specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally
• Pull or push up to 75 lbs. occasionally
• Ability to push or pull up to 2000 pounds using a pallet jack
• Stand 100% of the time, with frequent short-distance walking
• Handle substances associated with cleaning materials, fresh produce, plants, and household cleaners
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Sufficient visual ability to check IDs, checks, invoices, and other documents