PT Food Lion To Go Associate

Location: Newport News, VA – 316 Oyster Point Rd, Store 01598 Front End (Store Code 7227203)

About Food Lion

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities it serves since 1957. Today, its 82,000 associates serve more than 10 million customers a week across 10 southeastern and Mid‑Atlantic states.

Primary Purpose

Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards. Assist the Food Lion To‑Go Lead in maintaining standards according to Food Lion’s standard practice manual and maximize sales through excellent customer service.

Responsibilities

• Smile, greet each customer, use their name when possible, and provide prompt, accurate, friendly service while engaging customers to create a positive shopping experience.
• Exhibit behaviors that align with Food Lion’s guiding principles, core values, vision, and strategy.
• Shop multiple customer orders using designated tools and equipment.
• Recognize and differentiate all types of produce carried in the store, including varieties of similar classes (e.g., apples, lettuce).
• Substitute items when requested.
• Scan, bag, and label purchases efficiently and accurately, following established company policy and procedure.
• Verify customer IDs for alcoholic beverage sales and observe related store policies.
• Assist customers picking up orders and complete the Accountability Form from end‑to‑end.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform with apron and name badge, maintaining a neat and clean appearance per dress code.
• Control store expenses through proper use of supplies such as receipt tape, bags, and cleaning supplies.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct unsafe conditions; notify QA of cleaning or maintenance issues in the To‑Go area and equipment.
• Successfully complete Computer Based Training (CBT) and Training Aid courses.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication, and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required for the job.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb. continuously, 25 lb. frequently, and 50 lb. on occasion.
• Pull or push up to 75 lb. on occasion.
• Handle various substances associated with cleaning and packaging materials, fresh produce, house plants/flowers, and household cleaners.
• Stand 100 % of the time with frequent short‑distance walking.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather.
• Sufficient visual ability to check ID cards.