PT Food Lion To Go Associate - 01044

Food Lion has been providing an easy, fresh and affordable shopping experience to communities since 1957. Today, 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

About the role

Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards. Assist the Food Lion To-Go Lead in maintaining standards according to the standard practice manual. Maximize sales through excellent customer service.

Responsibilities

• Smile, greet each customer, use name whenever possible and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision and strategy
• Shop multiple customer orders using designated tools and equipment
• Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce)
• Substitute items when requested
• Scan, bag and label purchases efficiently and accurately while following established company policy and procedure
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
• Assist customers picking up orders
• Complete Accountability Form from end-to-end process
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty; maintain neat and clean appearance while adhering to the Food Lion dress code
• Control store expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
• Successfully complete Computer Based Training (CBT) and Training Aid courses
• Perform all other duties as assigned

Requirements

• High school graduate or equivalent preferred
• Good interpersonal, communication and customer service skills
• Desire to work in a team environment
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements, when applicable, to perform specific job functions

Physical Requirements

• Ability to use computers, smart devices and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Stand 100% of the time with frequent walking short distances
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
• Have sufficient visual ability to check ID cards