PT Float Customer Service Representative

About the role

• Play a vital role in delivering exceptional customer service to new and existing RCB Bank customers while supporting branches across a specified region by filling staffing gaps and assisting locations experiencing increased new accounts volume or temporary staff shortages.
• Responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on RCB Bank products and services.
• Focus on relationship building, operational accuracy, and ensuring a consistent customer experience at each branch served.
• Serve as a key line of defense in fraud detection and prevention at the new accounts desk.

Responsibilities

• Open and service consumer and business deposit accounts in accordance with bank policies, regulatory requirements, and documented procedures; obtain and verify customer identification and required documentation, ensuring accuracy, completeness, and compliance with internal controls, KYC/Customer Identification Program (CIP) standards, and all applicable regulations.
• Serve as a frontline representative for the Bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB Bank products, services, and digital banking tools, referring customers to appropriate branch staff, lenders, or departments when needs extend beyond the expertise of the CSR role.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual account activity; ensure compliance with fraud mitigation practices.

Requirements

• Minimum one (1) year of proven customer service experience
• High school diploma or GED
• Successful completion of new accounts training program after hire
• Flexibility to work at multiple branch locations as required

Qualifications

Core qualifications:

• Excellent communication, interpersonal and customer service skills
• Know