PT Customer Service Supervisor

Responsibilities

• Provide point of sale service and manage inventory for tickets to all Longwood events and merchandise in Team Store
• Manage and maintain Will Call tickets and tickets for distribution
• Communicate with all patrons and guests who enter the facility and be knowledgeable about events and services offered by Joan Perry Brock Center
• Communicate all policies and procedures to patrons regarding access control and sales
• Keep a clean and presentable workspace
• Provide tours as needed to patrons
• Handle and count money while reconciling money drawers
• Work with the full-time staff to ensure proper cash handling
• Provide back-up support for Office Manager/Business areas
• Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, and telephone
• Aid in other duties as required

Qualifications

• Required Skills/Abilities: Customer service experience, Excellent communication skills including active listening, Service-oriented and able to resolve customer grievances, Basic knowledge of computer skills with the ability to learn new software, Ability and willingness to enforce policies, Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc., Maintain flexible hours for events that occur on weekends and evenings, Must be able to remain in a stationary position 70% of the work day, Walk, work events, Traverse throughout the center, Lift, move and set up items weighing as much as 50 lbs.