PT Customer Service Rep

Pay

Starting at $11 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift‑differential pay for select shifts.

Schedule

• Monday‑Thursday: 5 pm – 11 pm
• Friday: 1 pm – 9 pm
• Weekends: 7 am – 7 pm

Benefits

• Growth opportunities – over 90 % of management started as entry‑level team members
• Competitive pay and schedule with regular hourly increases
• Shift‑differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience
• Answer phones in a friendly manner using the information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point‑of‑sale system
• Promote unique fitness instruction classes (PE@PF) to active and new members
• Maintain a clean, sanitized, and safe club environment