PT Customer Service Leader

About the role

Hannaford Supermarkets began as a fresh produce vendor in Portland, Maine in 1883 and maintains its local-market roots today. The company prioritizes partnerships with local farmers and producers through its Local program, which supports regional agriculture, traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products were sustainably harvested.

Responsibilities

• Observe and follow all company policies and established procedures
• Maintain a neat, well-groomed personal appearance and adhere to company appearance policy
• Assign fixed activities to front-end and service desk/kiosk associates during idle periods using Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision
• Support and comply with all company safety standards
• Communicate needed equipment repairs or maintenance work
• Keep work area free from debris and safety hazards
• Observe security standards by staying alert and aware of customers’ actions and behavior; report abnormal behavior to manager or security
• Secure front-end change drawer when unattended; protect company assets
• Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations
• Frequently perform cashier and/or bagging functions
• Frequently perform service desk/kiosk functions and, if trained, bookkeeper functions

Qualifications

• Effective communication and customer service skills
• Must meet minimum age requirements (18 years of age) to perform specific job functions
• Demonstrated ability and willingness to learn multiple tasks and technical requirements
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk

Prerequisite Training

• Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
• Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

• Perform repetitive hand and arm motions while standing/walking the majority of the shift
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
• Push or pull up to 75 pounds on occasion
• Work in and out of inclement weather when necessary
• Gather up to five shopping carts and push them to designated areas
• Handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents

Preferred Requirements

• Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
• Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
• Handle cash pickups and change orders as requested and log as required
• Verify all customer IDs presented and observe store policies pertaining to acceptance of checks and sale of tobacco/alcoholic beverages
• Provide customers and associates with hassle-free refunds while applying all applicable guarantees
• Supervise performance of all duties and responsibilities of front-end and service desk/kiosk associates as assigned by Manager of Customer Service
• Treat all associates with fairness, dignity, and respect; provide recognition and constructive counseling when necessary
• Meet the physical requirements of the position, with or without reasonable accommodations

Pay

Salary range: $17.60 – $26.20 per hour