PT Customer Service Associate

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883, and remains deeply connected to its local roots. The company actively seeks out farmers and producers to join its Local program, celebrating local foods, farmland preservation, local traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products were sustainably harvested.

Responsibilities

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean check-stands daily and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within the company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work.
• Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check function.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags, and cleaning materials.
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms and restrooms as assigned.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
• Observe security standards by staying alert and being aware of customers' actions and behavior; report abnormal behavior to manager or security.
• Keep the inside and outside of the store clean and in good order.
• Sort returnable bottles in compliance with vendor requirements (where applicable).
• Perform all other duties as assigned.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Physical Requirements

• Use hands frequently/continuously, including grasping, reaching, and hand/arm motions while standing the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Handle a variety of substances associated with cleaning materials, packaging, fresh produce, house plants/flowers, and household cleaners.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Move empty bottles and containers from the front end to the back room (where applicable).
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Preferred Requirements

• Greet all customers and provide them with prompt courteous service and assistance.
• Bag or package merchandise according to established company policies and procedures.
• Sort and return return-to-stock items (put-backs) back to their normal shelf locations, with priority given to refrigerated and perishable items.
• Gather shopping carts and take them to designated areas and pickup points.
• Provide carryout service in accordance with the company's guidelines.
• Add up and record bottle returns into a cash register/bottle slip to provide customers with accurate service (where applicable).
• Comply with all safety standards while operating bottle crushing equipment.

Pay

Salary range is between $15.10 - $22.60 per hour.