PT Customer Service Associate

Duties and Responsibilities

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean check-stands daily and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed.
• Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check function.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Keep the inside and outside of the store clean and in good order.
• BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements.
• Perform all other duties as assigned.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Physical Requirements

• Use hands frequently/continuously, grasping, reaching and hand/arm motions while standing the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room.

Preferred Requirements

• Greet all customers and provide them with prompt courteous service and assistance.
• Bag or package merchandise according to established company policies and procedures.
• Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
• Gather shopping carts and take them to designated areas and pickup points.
• Provide carryout service in accordance with the company's guidelines.
• BOTTLES where applicable: Add up and record bottle returns into a cash register/bottle slip to provide customers with the most accurate and effective service possible.
• Comply with all safety standards while operating the bottle crushing equipment.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Pay

Salary range is between $16.00 - $22.30 Hrly