PT Customer Lead

About the Role

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. This role is based at our Raeford, NC store.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Unload customers' groceries from cart to belt, unloading items for ease of bagging (e.g., grouping cold items together)
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' orders and handle payment transactions per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
• Follow procedures for refunds and error correction
• Maintain accurate cash control
• Perform overrides as needed
• Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders (if applicable)
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, and adhere to the dress code
• Retrieve shopping carts from the parking lot and cart corrals using the tether strap per standard practice
• Ensure work station and front-end area are neat and clean
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on the front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform cashier duties when scheduled or as needed per surge plan guidelines
• Manage the front end in the brief absence of the CSM/ACSM to ensure service standards are maintained
• Perform Food Lion To-Go Runner duties when scheduled or as needed
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
• Pull or push up to 75 lbs on occasion
• Stand 100% of the time, frequently walking short distances
• Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Frequently/continuously handle currency (paper and coin) and operate equipment such as cash registers, lottery machines (where applicable), scanners, computers, and calculators
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents