PT Customer Experience Specialist I

About the role

RCB Bank is seeking a Customer Service Representative to provide telephone support for routine inquiries and concerns from customers and branches regarding banking products and financial services.

Responsibilities

• Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
• Absorb and respond to inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.

Requirements

• Minimum of one year of customer service experience
• High school diploma or GED

Qualifications

• Strong telephone, reading comprehension and communication skills, both verbal and written
• Strong customer service skills to assist customers with ease and communicate with professionalism and care
• Strong analytical and problem-solving skills with the ability to make decisions independently
• Ability to multitask while managing phone calls, chat sessions, emails, etc.
• Solid typing skills
• Care about your community and have a desire to be involved

Skills

• A drive to find positive solutions to customer and department situations
• A strong client focus with excellent problem-solving and decision-making skills
• Knowledge of various banking and cash management products and systems

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Pay

Compensation is commensurate with experience.

Schedule

Monday - Friday; 10am-3pm.