PT Customer Experience Coordinator

About the role

Marshalls, part of TJX Companies, offers a vibrant team environment focused on growth, collaboration, and development across its global offices, distribution centers, and retail stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, TK Maxx). As a Fortune 100 off-price retailer, you’ll have opportunities to learn, thrive, and make an impact.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Lead by example by engaging and interacting with all customers, maintaining a clean and organized store.
• Role model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Take an active role in training and mentoring Associates on front‑end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive customer experience.
• Ensure Associates execute tasks according to store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service/hours requirements)
• Medical/dental/vision coverage
• Health savings account (HSA)
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Pay

Starting pay range: USD $13.50 to $14.00 per hour (actual starting pay determined by relevant skills, qualifications, and experience).

Schedule

Flexible schedule required, including nights and weekends.